Frequently Asked Questions
Everything you need to know about your favorite scents.
Where are Glasshouse Fragrances products made?
All of our candles, diffusers, and bath and body products are proudly designed and manufactured in Australia using the highest quality ingredients.
What is the best way to burn my Glasshouse Fragrances candle?
To ensure an even burn, always trim your wicks to 7mm before lighting and allow the wax to melt to the edge of the glass on the first burn to prevent tunneling.
How long will my order take to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Are your products vegan and cruelty-free?
Yes, we are committed to ethical beauty. Our products are not tested on animals, and our candles are made with a lead-free cotton wick and food-grade paraffin wax.
What is your return policy for online orders?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer service team to initiate a return.
Can I reuse my glass candle jar?
Absolutely. Once 10mm of wax remains, stop burning the candle, wash the jar with warm soapy water, and repurpose it as a stylish storage container.